Mark Jones

Mark is a solution-oriented leader in the energy sector with over two decades of experience driving organizational success through strategic partnerships, operational excellence, and customer-focused transformation. As Vice President of Customer Engagement at FirstEnergy Corp., he led enterprise-wide initiatives across five states, overseeing more than 425 employees and managing a $360M operating budget. Mark has delivered more than $1B in capital project investments, advanced regulatory programs, and achieved top-tier customer satisfaction by leveraging data-driven insights and fostering collaboration. Throughout his career, he has held multiple executive leadership roles—including President of Operations for both The Illuminating Company and Toledo Edison—where he consistently reduced costs, strengthened safety cultures, and directed major infrastructure and resiliency projects. Known for turning challenges into opportunities, Mark inspires teams, champions continuous improvement, and aligns business goals with customer and community needs to achieve sustainable growth in a dynamic marketplace.